Survey and analysis of distribution of outpatients registration and visiting time

    YUAN Jiª²Cheng1, GAO Xiangª²Wei1, SHI Yueª²Qin1, SHANG Lei2

    1Department of Outpatient, Xijing Hospital, 2Department of Health Statistics, School of Preventive Medicine, Fourth Military Medical University, Xi¬ðan 710033, China

    ¡¾Abstract¡¿ AIM: The distribution of the patients¡¯ visiting time in Outpatient Department was investigated for better management. METHODS: Median and the quartile range of visiting and registration time of patients, who visited Xijing Hospital in February 2004, were calculated respectively for morning and afternoon using SPSS 11.0 program. RESULTS: The total visiting personª²time was 46 737. In the morning, the median of patients¡¯ registering time was 8:59 and the quartile range was 98 min. The median of time when doctors met patients was 9:46 and the quartile range was 107 min. In the afternoon, the median of patients¡¯ registering time was 14:50 and the quartile range was 39 min. The median of time when doctors met patients was 15:27 and the quartile range was 68 min. CONCLUSION: There is an obvious peak of the patients' visiting time in the Outpatient Department and patients have to wait too long before they are treated. Some measures should be taken to shorten the waiting time. ......