【摘要】 随着医疗制度的不断更新,加强医院的制度建设,提高服务质量,实行优质服务,势在必行。大型综合性医院门诊部作为医院的前沿窗口,对于来自四面八方和社会不同层面的服务对象,其服务质量、医疗水平,直接影响着人们对就医单位的选择,更影响着一个医院的社会形象和经济效应。为探讨和强化医院门诊部的管理,全面提高门急诊的管理水平,本文阐述了医院门诊服务及管理中存在的问题,提出了改变门诊管理模式的方向,并强调了管理重点。

     【关键词】 门诊； 管理；服务质量

    【Abstract】 Along with constantly renewing of the medical treatment system, strengthening the system construction of the hospital, and raising the service quality, and strengthening the service consciousness, it is imperative.As the window of large-scale comprehensive hospital, out-patient department’s quality of services and level of medical treatment decide the patients’ choice for hospital, and the hospital’s social image and economic benefits. In order to discuss and enforce management of out-patient department, the author illustrates the existent problems in the management and outpatient service , and put forward viewpoints as changing mode of management and laying stress on the key points of management.

    【Key words】 outpatient department； management； service quality

    面对激烈竞争的医疗市场，部队医院要求生存谋发展，更要不断提高卫勤保障能力。医院门诊部作为医院的重要组成部分 ......