二级医院综合门诊护理质量与绩效管理探讨
门诊质量;服务;绩效;管理,,],门诊质量;服务;绩效;管理,1传统门诊管理模式和工作现状,2门诊管理模式的转变,3效果,[参考文献]
二级医院综合门诊护理质量与绩效管理探讨 (pdf)[摘要] 目的 探讨二级医院综合门诊护理服务质量与绩效管理模式的问题。方法 对传统门诊管理模式和工作现状进行分析，评价门诊服务的质量与绩效。结果 转变护理管理模式和服务理念，建立一套科学有效的服务质量绩效考评体系，引入竞争、约束和激励机制，利用薪酬分配杠杆，激励护理工作者的积极性和创造性。 结论 门诊护理服务工作的质量与绩效是医院整体服务工作质量与绩效的重要组成部分，也是医院管理水平的重要标志。通过重视门诊护理服务工作质量在医院发展中的重要地位，改进门诊工作的管理体制和服务理念，转变绩效管理模式，进一步提高门诊护理队伍的整体素质，有效促进了门诊护理服务工作的质量绩效。
[关键词] 门诊质量;服务;绩效;管理
Discussion of integrative clinic nurse service quality and performance management model in second grade hospital
XIE Zhimei,TANG Suqiong.The People’s Hospital of Lianzhou,Lianzhou 513404,China
[Abstract] Objective Discuss the problem of integrative clinic nurse service quality and performance management model in second grade hospital. Methods Analyse the traditional clinic management model and working status,estimate the clinic service quality and performance.Results Change the nurse management model and service concept,setting up a suit of scientific and effective service quality performance system,bringing in the competitive,obligation and motivation system,utilizing salary assignment lever to motivate the nurses’ productivity and creation.Conclusion The quality and performance of clinic nurse service is an important part of the whole hospital service quality and performance,which is also the key sign of hospital management level.With regarding the clinic nurse service quality in the main status of hospital development,improving the clinic management system and service concept,changing the performance management model to enhance the whole diathesis of clinic nurse team and promote the clinic nurse service quality and performance. ......
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