Handing complaints 处理投诉

    HELEN: Helen Turner.

    海伦：我是海伦·特纳。

    OFFICE ASSISTANT: It's Nick Delwin.

    办公室文员：尼克·戴尔文打来了电话。

    HELEN: Thank you. I'll take the call... Hello, Nick. What can I do for you?

    海伦：谢谢。我来接这个电话……你好，尼克。有什么需要我帮忙的吗？

    NICK: Well, we're ①in a bit of state here. Gregg promised to send us a revised cost estimate for the trip by the end of last week. There's still no sign of it.

    尼克：嗯，我们这儿现在有点麻烦。葛雷格曾答应在这礼拜之前给我们发来调整后的费用估算数字。可现在还没有信儿。

    HELEN: Really? I'm sorry to hear that. Nick. I know Gregg's been spending a lot of time on the new arrangements for your visit.

    海伦：是吗？听到这个消息我感到很遗憾。尼克。据我所知，葛雷格一直都在忙于为你们制定新的行程安排。

    NICK: Yes, I'm sure, but the problem is we are ②running out of time.

    尼克：是的，我明白，但问题是我们剩下的时间不多了 ......