[摘 要]目的 探讨流程优化护理在口腔颌面外科门诊护理质量管理中的应用效果。方法 选取2020年9月-2022年9月我院口腔颌面外科门诊收治的70例患者，随机分为对照组和观察组，各35例。对照组予以常规护理，观察组予以流程优化护理，比较两组护理质量、就诊时间、门诊服务评价以及不良事件发生情况。结果 观察组环境质量、流程秩序、服务态度、操作技术评分均高于对照组(P<0.05)；观察组挂号时间、检查时间、取药时间、就诊缴费时间均短于对照组(P<0.05)；观察组就诊流程、服务态度、就诊环境、服务水平、健康教育、人文关怀服务评价评分均高于对照组(P<0.05)；观察组不良事件发生率为2.86%，低于对照组的20.00%(P<0.05)。结论 口腔颌面外科门诊予以流程优化护理不仅能够提高护理质量，同时还可以缩短就诊时间，提高外科门诊护理服务水平，降低不良事件发生率。

    [关键词] 流程优化护理；口腔颌面外科门诊；护理质量

    [中图分类号] R473 [文献标识码] A [文章编号] 1004-4949(2024)04-0170-04

    Application of Process Optimization Nursing in Nursing Quality Management of Oral and Maxillofacial Surgery Outpatient Department

    YU Lu-lu

    (Department of Oral and Maxillofacial Surgery， Hefei Stomatological Hospital/Hefei Dental Clinical College of Anhui Medical University， Hefei 230000， Anhui， China)

    [Abstract]Objective To explore the application effect of process optimization nursing in nursing quality management of oral and maxillofacial surgery outpatient department. Methods A total of 70 patients admitted to the outpatient department of oral and maxillofacial surgery in our hospital from September 2020 to September 2022 were randomly divided into control group and observation group ......