腹腔镜下胆囊切除术沟通流程再造的效果观察
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【摘要】 目的:观察腹腔镜下胆囊切除术(LC)沟通流程再造的效果。方法 将134例LC择期手术患者随机分为观察组67例，对照组67例，对照组实施LC常规沟通流程；观察组实施LC沟通流程再造。分别观察两组患者术前及术后焦虑程度与护理满意度。结果 观察组患者术后焦虑程度低于对照组，患者和家属对护理服务质量和沟通的满意度优于对照组，其差异有统计学意义(P<0.01)。结论 LC沟通流程再造，能减轻患者及家属的紧张和焦虑、增进患者和家属对医务人员的信任和理解，积极配合治疗和护理，提高护理质量和护理服务满意度，减少医疗纠纷，促进患者早日康复。
【关键词】 腹腔镜下胆囊手术；沟通；流程再造
【中国分类号】 R471【文献标识码】 B【文章编号】 1044-5511(2012)02-0065-01
【Abstract】 Purpose: observe the laparoscopic cholecystectomy(LC) communication process reengineering effect. Method: 134 cases of LC elective surgery patients were randomly divided into 67 observation groups:67 contro groups, the control groups implement LC routine communication process;The observation groups implement LC communication process reengineering. Two groups of patients were observed the preoperative and postoperative anxiety level and nursing satisfaction. Result: The observation group patients who underwent the anxiety level less than those in the control group, patients' and families' satisfaction to nursing service quality and communication were better than those in the control group, the difference was statistical significance(P<0 ......
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