血液透析室开展优质护理的实践
 |
| 第1页 |
参见附件。
摘要：目的 通过在血液透析室开展优质护理服务，提高患者满意度。方法 通过优化服务流程，规范环境、标牌标识，加强护士的礼仪、沟通技能及三基三严知识和应急技能的培训，实行责任制整体护理，为患者提供舒适的环境、有针对性的健康教育及优质的护理服务，满足患者的需要。结果 开展优质护理服务以来患者满意度不断提高，得到了患者的好评。结论 开展优质护理服务提高了透析患者的满意度，增进了护患关系。
关键词：血液透析；优质护理；实践
Practice of High Quality Nursing of Hemodialysis Room
RAO Fei-yan1,SHEN Yu2
(1.The Second People's Hospital of Chongzhou City,Chongzhou 611230,Sichuan,China;2.Hemodialysis Room,People's Hospital of Chongzhou City,Chongzhou 611230,Sichuan,China)
Abstract：ObjectiveThrough "high quality nursing service in blood dialysis room, improve patient satisfaction. MethodsBy optimizing service process, regulatory environment, logo, strengthen nurse etiquette, communication skills and basic knowledge production and emergency skill training, implement the responsibility system of holistic nursing care, to provide a comfortable environment for patients, targeted health education and quality of nursing service, to meet the needs of patients ......
您现在查看是摘要介绍页，详见PDF附件。