摘要：目的 通过提高护理质量、优化工作流程，把对患者的优质护理服务落到实处。方法 采用现状问卷调查方法，选取200例患者，设计《门诊就诊患者对医护工作满意调查表》，进行调查研究。结果 大多数患者认为优质护理服务较好，满意度由原来的(89.23±4.21)分，提高到了(94.14±2.35)分，希望护士提高综合素质，提供连续，全程优质护理服务。结论 医院较好地开展了“以患者为中心”的优质护理活动，护士能认真地做好本职工作，提高护理质量，优化工作流程，也为患者提供人性化的服务。

    关键词：门诊；导诊；优质服务；综合素质

    Abstract：Objective To improve the quality of care，optimize the work process，the quality of care services to patients implemented. Methods A questionnaire survey was conducted on 200 patients， was designed to carry out the research. Results Most patients thought that the quality nursing service was better，the satisfaction degree from the original(89.23±4.21)points ......