【摘要】目的:通过对出院病人的回访，及时与病人沟通，了解病人的需求，体现了以“病人为中心”的服务理念。方法：由专人负责在病人出院后10天内通过打电话的方式，了解病人对医院的满意度，并告之康复护理知识。结果：及时得到出院病人的心声，解决病人的后顾之忧。结论：回访是完全必要的，促进了病人的身心健康。

    【关键词】回访: 出院病人: 综合满意度: 康复护理知识

    【中图分类号】R193【文献标识码】C【文章编号】1008-6455(2011)10-073-01【Abstract】Purpose through the return visit towards the discharged patients,communicate with them in time,acquaint with their demand,reflect the concept of “regard patients as the god”.Method by telephone communication in ten days after they leave with the help of the professional,we acquaint the satisfaction degree they hold to the hospital,and we also tell them the recovering and nursing knowledge.Result get the aspiration of the discharged patients,resolve their worries.Conclusion it is very necessary to have return visit,it could promote their physical and mental health.

    【Key words】return visit;discharged patients;overall satisfaction; rehabilitation nursing knowledge回访出院病人 ......