【中图分类号】R472 【文献标识码】C【文章编号】1672-5085(2008)03-0191-02

    【摘要】医院服务文化是现代化医院管理的重要内容，它是医院在为人类提供医疗保健服务的实践过程中所创造的全部物态服务文化和意态服务文化的总和。护理服务文化是其重要的一部分，即重视病人住院期间的各项要求，了解病人对现有医院护理现状及制度的认可程度提高护理服务品质。

    【关键词】医院服务文化；护患沟通；护理质量

    On hospital service culture to strengthen communication between nurses and patients improve the quality of nursingZhao Chunmei

    【Abstract】Modernization of hospital services culture is an important aspect of hospital management, it is in the hospital to provide health care to human services in the course of the practice created by all the services of state-Italian culture and cultural services combined. Care services of their culture is an important part of that patient attention to the requirements of the hospital, patients understand the status quo of the existing hospital care system and increase the authorized level of care quality.

    【Key words】Hospital service culture; Nurse-patient communication; Quality of care

    在研究医院服务文化建设中 ......