胡玉洁 李平 叶苓 张曼莉

    [摘要] 门诊预检分诊工作是患者来院就诊的首要环节，分诊工作的准确性和及时性不仅直接影响患者能否得到快速、有效的救治，同时也直接体现了门诊的整体形象和护士的业务技术水平。本文通过对目前综合医院门诊预检分诊实施现状、存在的问题以及管理方式等方面进行综述，探讨其在提高门诊工作效率、保证患者就医安全、提升患者就诊满意度中的效果，以期为综合性医院门诊构建预检分诊管理模式、改善患者就医体验提供决策依据。

    [关键词] 门诊；预检分诊；医疗质量；管理

    [中图分类号] R197 [文献标识码] A [文章编号] 1673-7210(2018)05(b)-0153-04

    Application status and countermeasures analysis of previewing triage in the outpatient management in general hospital

    HU Yujie LI Ping YE Ling ZHANG Manli

    Department of Outpatient， Air Force PLA General Hospital， Beijing 100142， China

    [Abstract] Outpatient triage work is the first link and an important aspect of outpatient service. The accuracy and timeliness of triage work not only directly affect the quick and effective treatment， but also directly reflect the overall image of the outpatient and the professional skill of the nurses. This article reviews the status， existing problems， management mode of current hospital outpatient triage， to discuss outpatient triage work effect of improving clinic work efficiency， ensuring the treatment safety and promoting patients satisfaction ......