李霞 陈凤云 王青

    [摘要] 目的 探討PDCA循环在急诊科护士情绪劳动管理中的应用效果。 方法 采取整群抽样法选择2014年7月～2015年8月上海市中医药大学附属第七人民医院急诊科护士作为研究对象，按照管理方法和研究时间的不同分为对照组(37名)和研究组(43名)。对照组实施常规情绪劳动管理，研究组在对照组基础上实施PDCA管理。比较干预前后两组情绪劳动、一般自我效能感和工作满意度评分。 结果 对照组干预前后表面表现、深层表现及自然表现比较，差异无统计学意义(P > 0.05)；干预后研究组表面表现低于干预前，深层表现、自然表现高于干预前，差异均有统计学意义(P 0.05)；干预后研究组一般自我效能感和工作满意度评分高于干预前和同期对照组，差异均有统计学意义(P < 0.05)。 结论 PDCA循环可引导急诊科护士执行高质量的情绪劳动，增加工作积极性，提高护理服务质量，值得推广应用。

    [关键词] 情绪劳动；应用效果；PDCA循环；自我效能

    [中图分类号] R473 [文献标识码] A [文章编号] 1673-7210(2018)07(a)-0168-04

    Application of PDCA cycle management in emotional labor management of nurses of emergency department

    LI Xia CHEN Fengyun WANG Qing

    Department of Emergency， Seventh People's Hospital of Shanghai University of TCM， Shanghai 200137， China

    [Abstract] Objective To explore the application effect of PDCA cycle management in emotional labor management of emergency department nurses. Methods From July 2014 to August 2014， the nurses from Department of Emergency， Seventh People's Hospital of Shanghai University of TCM were selected as the research objects and divided into the control group (37 cases) and the study group (43 cases) by different management methods and study time. The control group was given routine emotional labor management ......