陈麒麟 封秀萍 郑彦 魏萱 李振香 冯玉婕

    [关键词] 门诊;质量管理;指标体系;德尔菲法

    [中图分类号] R197.323? ? ? ? ? [文献标识码] C? ? ? ? ? [文章编号] 1673-9701(2021)17-0147-04

    Construction of outpatient quality management system of tertiary hospitals in Shandong province

    CHEN Qilin? ?FENG Xiuping? ?ZHENG Yan? ?WEI Xuan? ?LI Zhenxiang? ?FENG Yujie

    Outpatient Department， Shandong Provincial Hospital Affiliated to Shandong First Medical University， Ji′nan? ?250021， China

    [Abstract] Objective To construct the outpatient quality management system of tertiary hospitals in Shandong Province， and to provide a reliable basis for improving the quality of outpatient management in the province and promoting homogenized services. Methods A preliminary questionnaire for outpatient quality management standards in Shandong Province was drafted through research on national medical and health policies and group discussions. The Delphi method was used to organize two rounds of expert consultation. The experts evaluated the importance level ......