[摘要] 以病人为中心,优化就医环境,改善服务质量是医院共同追求的目标。排队叫号系统在医院的应用,使病人感到医院排队就医真正做到了公平、公开、公正,同时可以提高医院的工作效率、服务和管理水平。本文从系统的流程、原理以及构成和功能来介绍排队叫号系统在我院门诊的应用。

    [关键词] 门诊 流程 功能 排队叫号系统

    [Abstract] patient-centered, optimization of medical treatment environment, improve service quality is the common goal of the hospital. The queuing system applied of hospital, queue for treatment of patients felt that the hospital really a fair, open and fair, at the same time can increase hospital efficiency, service and management level. In this paper, the system processes, principles, and to introduce the composition and function the Queuing system applied in our hospital.

    引 言

    医院传统的就医模式是挂号后病人到相应诊区人工排队,造成部分病人插队、拥挤在诊室,给就医秩序带来了一定的影响 ......