【摘要】介绍高淳县人民医院通过大后勤系统的资源整合,创造良好的人文环境。应用ISO9001、BBMI绩效考核二大管理体系和通过信息化创新医院大后勤服务流程来提升大后勤服务质量,以满足不断增长的患者及家属需求、员工需求。

    【关键词】大后勤 人文环境 改革创新 信息化 流程改造

    【Abstract】Gaochun County People's Hospital through the large-scale logistics system, resource integration, to create a favorable cultural environment. Application of ISO9001, BBMI performance appraisal two major management systems and the adoption of information technology innovation in hospitals large-scale logistics service processes to enhance large-scale logistics service quality to meet the growing patients and their families demand, demand for workers.

    【Key words】logistics ;information;human environment;Innovation;reengineering

    引 言

    随着社会的进步和科技的发展,医疗卫生事业步入快速发展阶段 ......