[摘要] 目的 探讨基础护理流程的优化在创建手术室优质护理服务中的作用。 方法 2013年10月～2014年10月通过完善及修订手术室基础护理流程，加强护理人员基础操作及护理流程培训，强化护理人员护理意识，比较基础护理流程优化前后护士护理质量、患者满意度、患者医院性感染率、护理风险事件及护患纠纷事件发生情况。 结果 优化后护理人员沟通能力、责任心、基础护理、服务态度、书写规范性、应急能力及总护理质量评分显著高于优化前(P<0.05)。优化后患者医院性感染率、护理风险事件及护患纠纷事件发生率低于优化前，而患者满意率高于优化前。 结论 优化手术室基础护理流程将有助于提高护理人员护理质量，降低护理风险事件的发生，有利于手术室开展优质护理服务。

    [关键词] 基础护理流程；优化；手术室；护理质量；优质护理服务

    [中图分类号] R473.6 [文献标识码] B [文章编号] 2095-0616(2015)13-196-03

    [Abstract] Objective To explore the effect of optimizing basic nursing procedure in high quality nursing service in operation room. Methods The procedure of basic nursing in operation room was revised and optimized from October 2013 to October 2014. The training of basic operation and nursing procedure for nurses and their nursing awareness were strengthened. Nursing care quality ......